Purpose of Processing Personal Information

To provide services, XchangeOn collects personal information for the following purposes:

  1. Account Registration and Management: This includes identifying users, verifying customers (KYC), managing user information, and sending various notifications related to account management.
  2. Provision of Goods or Services: XchangeOn uses personal information to confirm digital asset trading relationships, facilitate inheritance and transfer processes, manage overall digital asset trading relationships, prevent unauthorized use, analyze usage statistics, provide new and customized services, and continuously improve the platform's services.
  3. Event Information Guide: XchangeOn uses personal information to provide users with information about various events and promotions happening on the platform.
  4. Complaint Handling: This involves confirming complainants' identity and complaint contents, contacting and notifying them for fact-finding purposes, notifying them of processing results, and providing remedies for damages and incorrect transfers.
  5. AML/CTF and Legal Investigation: XchangeOn processes personal information to conduct Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) misconduct investigations, as well as to cooperate with law enforcement authorities’ investigations.


For convenience in this agreement, the Platform is referred to as "we," "us," or "our," and Users are referred to as "you," "your," or "User."

Processing and Retention Period of Personal Information

XchangeOn processes and retains personal information within the period required by applicable laws or as agreed upon when collecting personal information from users. This ensures that personal information is not retained longer than necessary for the purposes for which it was collected.

Scope of Application

This Agreement applies to all Users trading on the XchangeOn Global website and its APP. It governs the collection, use, and protection of personal information provided by users during their use of the platform.


Any code or statutory decree referred to in this Agreement shall refer to the latest amended version thereof. This ensures that the most current regulations and guidelines are followed in the processing of personal information.


Headings used in this Agreement are for convenience only and shall not be used for interpreting the terms and conditions. They provide a quick reference point but do not alter the meaning or interpretation of the clauses they precede.

Use of the Term "Include"

The term "include" always means "include but not limited to," unless specified otherwise. This ensures that the scope of the term is broad and not restrictive in its application.

User Consent and Authorization

Users consent to the collection and processing of their personal information by XchangeOn. This consent is crucial for XchangeOn to provide its services effectively and in compliance with applicable laws and regulations.

Information Collected

XchangeOn may use cookies to track Users’ actions and collect information such as IP address and geographical location. This information helps improve user experience and tailor services to user preferences.

Application and Usage of Information Permission

XchangeOn may request certain application and information permissions from users, with a prompt for consent when key or sensitive device permissions are required. This ensures that users are aware of and agree to the collection and use of their personal information for specific purposes.

Supply of Information

Users are required to provide Identity Information and Service Information in accordance with XchangeOn's requirements. This ensures that XchangeOn has the necessary information to provide its services effectively and in compliance with applicable laws and regulations.

Changes in the Method of Information Collection

XchangeOn may collect additional necessary information to improve the functionality of the Platform and enhance the Users' experience. This continuous improvement ensures that XchangeOn's services remain relevant and user-friendly.

Third-party Websites

Users agree to comply with the separate and independent privacy policies of third-party websites linked on the Platform. This ensures that users understand and accept the privacy practices of third-party websites before accessing them through XchangeOn's platform.

Installation of Cookies

XchangeOn uses Cookies to record the Platform’s performance and check the effectiveness of online advertising. Cookies help improve user experience and provide valuable insights for optimizing the platform's performance.

Function of Cookies

Cookies are used to record habits and preferences of visitors and collect anonymous statistics. This information helps XchangeOn understand user behavior and preferences, enabling it to tailor its services to better meet user needs.

Disabling Cookies

While most browsers are set to accept Cookies, users can opt to configure their web browsers to reject Cookies or receive notifications when Cookies are installed. However, certain features of the Platform may be inaccessible if Cookies are disabled.

Information Disclosure to Third Parties

The Platform does not engage in selling, trading, or transferring information to any other party for collection or use. Exceptions include the Platform's affiliates and trusted third parties who assist in operating the Platform, managing its business, or providing services to Users. Disclosure of information to these parties is subject to applicable laws, regulations, and is necessary for the proper functioning of the Platform.

Protection of Personal Data

The Platform implements physical, electronic, managerial, and technical measures to protect and safeguard Users' personal data. These measures include secure storage locations, stringent login restrictions, internal codes concerning personal data confidentiality, encryption techniques for data transmission, and network servers protected by a "firewall."

Deletion of Personal Information

Personal information is promptly destroyed when it becomes unnecessary or upon completion of the processing purpose. The method of destruction includes permanent deletion of electronic data and shredding or incineration of paper documents.

Your Rights

Users have the right to request information regarding the collection and use of their Personal Information, access to their Personal Information, correction of their Personal Information, erasure of their Personal Information, object to processing of their Personal Information, request to stop direct marketing, and request the transfer of their Personal Information to a third party. Users may withdraw consent at any time where the Platform relies on consent to process their Personal Information.

Reporting of Flaws

Users who become aware of any security flaw in the Platform should promptly contact the Platform through the service email so that appropriate measures can be taken to address any such flaw.

Chief Privacy Officer

The Platform's customer support center provides swift and sincere replies to customers’ inquiries about the protection of their personal information. Customers who wish to contact the chief privacy officer at the Company may do so by email.


Despite the technical and security measures, the Platform cannot guarantee the absolute safety of information transmitted via the Internet. The Platform does not provide any guarantees with respect to the security of the Users’ personal information and may not be held liable for any loss or damage arising from unauthorized access to the Users’ personal information.

Amendment of this Agreement

The Platform reserves the right to modify this Agreement at any time. Users are advised to regularly review the Privacy Policy and pay attention to any amendments. If Users do not agree to any amendments, they should promptly stop accessing the Website.

Publication of Announcements

The Platform publishes announcements and information exclusively via valid and up-to-date contact information provided to the Website or by posting announcements on the Platform. The Platform shall not be held liable for any loss arising from any User’s trust in any information obtained in any manner other than the above-mentioned means.